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Paying our suppliers

Purchase order policy - no purchase order, no payment

Chichester District Council operates a "No PO, No Pay" (No Purchase Order, No Payment) policy.

How to achieve prompt payment of invoices

The council will issue an official order for goods and services. This will have a unique order number, which must be quoted on the supplier invoice. Under this policy unless a pre-agreed exception or an emergency situation applies, all suppliers of goods and / or services to the council must only accept a verbal or written order when a Purchase Order (PO) number is supplied. The purchase order number must be quoted on the invoice.

Quoting a valid purchase number

Any invoice received that does not quote a valid purchase order number will not be processed and will be returned to the supplier.

Suppliers are advised not to undertake or make any commitment with Chichester District Council for the supply of goods and services until the official order has been received. Failure to comply with this may result in non-payment or delayed payment of invoices.

Where to send an invoice

Our preference is for all invoices to be emailed to All invoices should be addressed to:

  • Income and Payments
    Chichester District Council
    East Pallant House
    1 East Pallant
    PO19 1TY
    United Kingdom

Invoice queries

If you have a query about the progress of an invoice, you should first contact the officer originating the order for goods or services, using the details they have previously supplied.

Payment queries

If you have query about a payment, please email or phone 01243 785166 .

Submitting or amending your details

If you are a new or existing supplier to or grant / refund recipient * from the council, then you can submit or amend your details via this eform. To add or amend your details, you must attach a proof of details document in pdf, doc or jpeg format, maximum file size 5MB.

New suppliers - you must add the email address of your contact at the council, so they can be made aware that you have submitted your details for processing.

Processing should generally take up to 2 working days. If there are any queries regarding your details, our Income and Payments team will get in touch.

* Do not use this form if your payment relates to:

  • COVID grants, this is maintained via a separate system and grant applications must be submitted via a different webpage: business rates announcements .
  • Or if you have already submitted your details via another grant or refund form to the relevant council service.

Creditor account form

Supplier FAQs

Please view our Supplier FAQs for further information. 


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