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Corporate compliments and complaints

At Chichester District Council, we try to make sure that you always receive a first class service.

Our services are always grateful to receive positive feedback for excellent service. Any compliments received will be brought to the attention of the relevant manager and the officer involved.

We hope you will never need to complain. However, we recognise that sometimes things do go wrong. When they do, we want to deal with the problem fairly and promptly and to take appropriate action to prevent similar occurrences in the future.

The council has a formal complaints procedure, which is outlined in the Your Views Count Leaflet.

Complaint or compliment form

Alternatively, you can email, or phone 01243 785166.

Annual Letter from the Ombudsman

The Local Government Ombudsman is independent of local authorities and he considers complaints from members of the public about the services that councils provide. All Councils receive an Annual Letter from the Local Government Ombudsman in which he reviews the complaints received against each council and how it has performed in dealing with complaints during that year.

To read the most recent Annual Letter for Chichester District Council, please see the Local Government Ombudsmen - Chichester annual reviews webpage. The Local Government Ombudsman website also contains further details of both this council's performance along with all other Authorities across the Country in dealing with complaints.