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Help with energy bills

Please visit Help with household bills for lots of information if you are struggling to pay energy, food or other bills. You should also  contact your energy provider who have an obligation to provide support (opens new window) who have an obligation to provide support to anyone struggling to pay their energy bills.

The following organisations can also provide specific advice and support to low incomes households struggling with energy bills and living in a cold home.

WebsiteHow they can support you
Local Energy Advice Partnership (LEAP) (opens new window)
  • Home visit assessments to find out how you can save energy at home.
  • Help with energy bills payments or high energy bills.
  • Issues with draughts, damp or condensation.
  • If you live in a cold home.
  • If you have problems with your heating.
  • Smart meter advice. 
  • Replacement white goods appliances (opens new window) (cookers [not gas], fridge freezers, washing machines) for appliances over 8 years old.
Citizens Advice Energy Advice Service (opens new window)
  • Assessing which home energy grants you may be eligible for
  • Help completing application forms for home energy grants
  • Energy bills payments,
  • Empowering you to take action with energy debt
  • Switching suppliers,
  • Help make homes more energy-efficient
  • Assisting with home improvements
  • Help with repairs using grants. 

Better Housing Better Health (opens new window)

Provided by the National Energy Foundation

  • Give valuable tips on how to stay warm at home,
  • Provide free home energy visits,
  • Sign up those in need of additional support to the Priority Services Register
  • Access grants for energy efficiency measures.
  • Check if an installer has approached you about the ECO grant or Great British Insulation Scheme is registered to deliver these schemes.