Toggle menu

Valuation Office Agency and Rateable Values

The Valuation Office Agency is encouraging customers to use digital services to find out information about their business rates.

By self-serving online, you will be able to find out information you need easily. When you register for a Buisness Rates Valuation Account you can use it to:

  • See how their rateable value has been calculated
  • Report changes that might affect their property's rateable value
  • Challenge their property's rateable value
  • Appoint an agent to deal with the VOA for them

To set up an account, please click on the following link:

Business rates valuation account: sign in or set up - GOV.UK (www.gov.uk) (opens new window)

Who are the Valuation Office Agency (VOA)?

The VOA form part of HM Revenues and Customs and are responsible for the assessing of the rateable values of all non-domestic properties. This includes:

  • When a property has been demolished
  • A new property has been built
  • If multiple premises have been merged to former one larger property
  • Where a property has had a material change, either increasing or decreasing its footprint
  • If a property has been split into different floors to be occupied by different businesses
  • If you believe the rateable value of your property is incorrect

Their details can be viewed online here;

Valuation Office Agency - GOV.UK (www.gov.uk) (opens new window)

Understanding business rates - Valuation Office Agency (blog.gov.uk) (opens new window)

How are properties valued?

There are three main methods or valuation:

  • Rental comparison
  • Receipts and expenditure
  • Contractor's basis

More information is available online at:

How we value for business rates - Valuation Office Agency (blog.gov.uk) (opens new window)

You can find the rateable value for any property in England or Wales via the following link:

Find a business rates valuation - GOV.UK (www.gov.uk) (opens new window)

Why am I being asked for rent, lease, or ownership details?

The VOA will collect rent, lease, and ownership details so that they understand the latest trends in different sectors of the property market and helps ensure revaluations are carried out accurately and effectively.

More information is available online at:

Why we request rent, lease or ownership details - Valuation Office Agency (blog.gov.uk) (opens new window)

Holiday Lets

As from 1 April 2023, the process behind how short-term holiday lets has changed. To be eligible for business rates the holiday let must:

  • Be available for short-term lets for at least 140 days a year
  • Had at least 70 bookings within the last 12 months

More information is available online at:

Changes to business rates rules for self-catering properties - GOV.UK (www.gov.uk) (opens new window)

The VOA will be contacting ratepayers to ensure their properties meet the new criteria. Properties that don't will revert to domestic and be banded for council tax.

More information is available online at:

Proving letting information for self-catering holiday lets - Valuation Office Agency (blog.gov.uk) (opens new window)