Each year the Electoral Services department sends a Household Enquiry form to every household in the district. These list the eligible electors currently registered at that address.
One of the ways we check this is by email to people who have previously given us their email address for electoral services. The email will be sent from the Elections Team and the email address will appear as: firstname.lastname@example.org in the 'from' section. Please be assured that the emails we send are not requesting or collecting data by email — instead they are providing security codes to log on to a secure webpage (hosted by Civica Express Household Response Service) to confirm or amend any household details.
If we don't hear from you or we do not hold your email address, we'll send you a letter to the household confirming who is eligible to vote.
You can respond by following the details that are printed on the enquiry forms and email and going to the online portal provided by Civica Express Household Response Service and following the step by step instructions. The online service allows you to add an elector, delete an elector and make name changes. you can also request a postal vote and opt out of the open register. Once you have responded online, there is no need to return your enquiry form.
Respond by telephone
By phoning: Freephone 0800 197 9871 (24 hours), with your security codes that are printed on the enquiry forms. The telephone service is only available for no changes to the details on the form or email. Once you have responded using the telephone service, there is no need to return your enquiry form.
Respond by text
Test NOCHANGE followed by your security codes to 80212. The text service is only available for no changes to the details on the form or email. Once you have responded using the text service, there is no need to return your enquiry form.