What do the different ratings mean?

If you serve or supply food direct to the public, you may be covered by the food hygiene rating scheme.

When your business is inspected you will be given one of the following hygiene ratings:

Food hygiene ratingRating description
5Hygiene standards are very good
4Hygiene standards are good
3Hygiene standards are generally satisfactory
2Some improvement is necessary
1Major improvement is necessary
0Urgent improvement is required

You can display your rating on a sticker or certificate at your business or banner for your website.

For further information on food law inspections and to check a businesses food hygiene rating please go to the Food Standards Agency website .

Appeals process

If you think that the hygiene rating you have been given does not reflect the standards at the time of the inspection you can make an appeal.

To start an appeal process, please contact the officer who gave you the rating. They will be able to advise you why they gave the score they did. If you are still not satisfied and want to appeal, you must submit this within 21 days of the date of your inspection.

Right to reply

You also have a right to reply to your rating. This is different from an appeal. It allows you to tell potential customers how the business has improved hygiene, or to say if there were unusual circumstances at the time of your inspection. We will publish your right to reply online along with your hygiene rating.​

Revisits process

If you make all the improvements in your inspection report, you can ask us to revisit before your next inspection. We will assess your  business again to consider giving you a new food hygiene rating.                    

The cost for each revisit is £170. Before applying you must make sure that all the improvements in your inspection report have been carried out as your rating can go up or down depending on what we find during the revisit. To request a revisit, please complete the online form.

Once we have received your form and checked it to ensure it shows improvements have been made, we will contact you to take your payment over the phone. We will revisit within approximately 3 months. Once the revisit has been carried out, the officer will give you a new rating based on the food hygiene standards they find at the time of this visit.

There are no limits to how many revisits you can have so if you do not achieve the maximum rating of 5 first time. You could reapply when you have made further improvements. You will be charged £170 for each visit.

Food Hygiene Rating Scheme (FHRS) FAQs