Disclosure and Barring Service (DBS) checks

Applicants and holders of a Private Hire/ Hackney Driver's Licence are subject to a criminal records check at the enhanced level by the Disclosure and Barring Service (DBS) every 6 months.

Should you have a criminal record, we would strongly recommend reviewing our convictions policy (below) prior to making an application.  The policy sets out very clearly the council's approach to convictions and the effect on whether or not a licence will be granted and/ or retained.

Please view the Hackney carriage and private hire policy and see the Convictions Policy which is under appendix E.

• Apply for an Enhanced DBS check through 'Know Your People'
• Verify your chosen documents
• After you receive your certificate
• Help with your application

Apply for an Enhanced DBS check through 'Know Your People'

You will need your:

• Organisation code which is: ORG-NZ9BHGYQ.
• Access code which is: Chichester01.
• Email address.

Please visit Know Your People (opens new window) and complete the application online with all your details.

Select the relevant Identification Documents (ID) you wish to use. You will need:

• Your current passport or driving licence; and
• 2 forms of proof of address. 

Proof of address can be from a utility bill, bank statement or credit card statement but not a mobile phone bill.  The documents need to be in your name and your current address and dated within the last three months.

Verify your chosen documents

For your DBS application to progress you will be required to bring originals of your three (3) selected documents to the council offices located at East Pallant House (open Monday to Friday 9am to 4pm) where a member of the customer services team will assist you.

After you receive your certificate

The DBS will send the DBS Certificate to you and not to the council.  Therefore once you receive your DBS Certificate you must:

• Bring the original copy of it to the council offices, where it will be officially copied and scanned to your record.
• Sign up to the DBS update service (opens new window) within 30 days of the certificate issue date.  

Help with your application

If you need help with the submission of your DBS application, please contact Know Your People:

Online Disclosures Support Team (First Advantage):
Telephone: 0115 969 4600
Email: support@onlinedisclosures.co.uk

The support team helpline is available from 8.30am to 5.30pm Monday to Friday.