Advice on vaccine fraud

Action Fraud  is warning the public to remain vigilant as criminals begin to take advantage of the roll out of the coronavirus vaccine to commit fraud. They have put together a list of facts and advice to help people spot false information:

  • The vaccine is free of charge.
  • The NHS will never ask you for your bank account or card details.
  • The NHS will never ask you for your PIN or banking password.
  • The NHS will never arrive unannounced to your home to administer the vaccine.
  • The NHS will never ask you to prove your identity by sending copies of personal documents such as your passport, driving licence, bills or pay slips.
  • If you receive a call you believe to be fraudulent, hang up.
  • If you are suspicious about an email you have received, forward it to
  • If you believe you are the victim of a fraud, please report this to Action Fraud as soon as possible by calling 0300 123 2040
  • Suspicious text messages should be forwarded to the number 7726, which is free of charge

You can find out more on the Action Fraud website

Please be aware of fake NHS emails asking you to order 'an Omicron PCR test'. The NHS will never ask for bank details, so please be aware of suspicious emails or text messages. To find out more about scam emails, texts and phone calls please visit the National Cyber Security Centre's phishing webpage.

Service help and FAQs

Self-isolation payments

The Government has announced a package of support for those on low incomes who have been instructed to self-isolate by NHS Test and Trace. As a council, we will be processing applications and issuing these payments to those who are eligible. To check eligibility and to apply, please visit the test and trace support payment page.

Hardship fund

If you are struggling with the cost of your council tax we encourage you to get in touch with us to discuss your account so that we can try and work out how we can help you. Please visit our Council tax payment difficulties page, or contact and arrange for an officer to contact you.

You may be eligible for Council Tax Reduction. Please view our benefits calculator or make an application for benefits.

We are also offering additional discretionary council tax support as a result of COVID-19.


Coronavirus walk-through test site

In response to the current coronavirus pandemic, we are assisting the NHS Test and Trace service by providing them with a section of our Northgate car park in Chichester for a new walk-through coronavirus test site. This service will be available by appointment only.

Anyone attending an appointment at a walk-through testing site will be provided with guidance on getting to and from the test site safely.

This includes:

  • adhering to social distancing;
  • not travelling in a taxi or on public transport;
  • wearing a face covering throughout (including travelling to and from the testing centre); and,
  • washing their hands thoroughly before leaving for their appointment. 

Testing is available to anyone with coronavirus symptoms and can be booked by visiting the NHS website  or by calling 119.

Coronavirus walk-in Vaccination site

You can find a full list of walk in vaccination sites on the Sussex Health and Care website. 

Report a covid related concern about a business

If you have a concern about a business failing to follow government covid guidance, please use this form to report what you saw.

You will be asked to provide information about your concern. 

This will include:

  • Your details
  • The name of the business
  • The address of the business
  • What your complaint is

Report a covid related concern about a business