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Coronavirus support for residents

Advice on vaccine fraud

Action Fraud (opens new window) is warning the public to remain vigilant as criminals begin to take advantage of the roll out of the coronavirus vaccine to commit fraud. They have put together a list of facts and advice to help people spot false information:

  • The vaccine is free of charge.
  • The NHS will never ask you for your bank account or card details.
  • The NHS will never ask you for your PIN or banking password.
  • The NHS will never arrive unannounced to your home to administer the vaccine.
  • The NHS will never ask you to prove your identity by sending copies of personal documents such as your passport, driving licence, bills or pay slips.
  • If you receive a call you believe to be fraudulent, hang up.
  • If you are suspicious about an email you have received, forward it to
  • If you believe you are the victim of a fraud, please report this to Action Fraud as soon as possible by calling 0300 123 2040
  • Suspicious text messages should be forwarded to the number 7726, which is free of charge

You can find out more on the Action Fraud website (opens new window)

Please be aware of fake NHS emails asking you to order 'an Omicron PCR test'. The NHS will never ask for bank details, so please be aware of suspicious emails or text messages. To find out more about scam emails, texts and phone calls please visit the National Cyber Security Centre's phishing (opens new window) webpage.


Hardship fund

If you are struggling with the cost of your council tax we encourage you to get in touch with us to discuss your account so that we can try and work out how we can help you. Please visit our Council tax payment difficulties page, or contact and arrange for an officer to contact you.

You may be eligible for Council Tax Reduction. Please view our benefits calculator or make an application for benefits.

We are also offering additional discretionary council tax support as a result of COVID-19.


Coronavirus walk-in Vaccination site

You can find a full list of walk in vaccination sites (opens new window) on the Sussex Health and Care website.