Service help and FAQs

New package to support self-isolation

The Government has announced a new package of support for those on low incomes who have been instructed to self-isolate by NHS Test and Trace.

Those who receive notification from this service from the 28 September who meet the following eligibility criteria will qualify for a support payment of £500.

Those eligible will:

  • Have been told to self-isolate by NHS Test & Trace — the message from this service will include a unique reference number which must be provided on the application;
  • Be employed or self-employed;
  • Be unable to work from home and will lose income as a result; and
  • Be in receipt of at least one of the following benefits: Universal Credit, Working Tax Credit, Income Based Employment and Support Allowance, Income Based Job Seekers Allowance, Income Support, Housing Benefit and/or Pension Credit.

As a council, we will be processing applications and issuing these payments to those who are eligible. To check eligibility and to apply, please visit test and trace support payment page.

Furlough Scheme (Coronavirus Job Retention Scheme)

Workers in any part of the UK can retain their job, even if their employer cannot afford to pay them, and be paid at least 80% of their salary up to £2500 a month.

The flexibility of the current CJRS will be retained to allow employees to continue to work where they can.

Employers small or large, charitable or non-profit are eligible and because more businesses will need to close, they will now be asked to pay just National Insurance and Pensions contributions for their staff during the month of November - making this more generous than support currently on offer.

The Job Support Scheme will not be introduced until after Coronavirus Job Retention Scheme ends Wherever you live, you may be able to get financial help through the:

Hardship fund

For people struggling to pay their Council Tax we have been encouraging people to make a claim for Local Council Tax Reduction. This is a benefit that supports those on low incomes in meeting the cost of Council Tax. In addition to this we have been making discretionary awards of Council Tax Reduction of up to £150 for those of working age in receipt of Council Tax Reduction. We are keen to help as many people with their Council Tax as we can, and are encouraging any residents struggling with this household bill to contact us to see how we can help. We also offer Discretionary Housing Payments which can help people in meeting the cost of their rent.

Coronavirus walk-through test site

In response to the current coronavirus pandemic, we are assisting the NHS Test and Trace service by providing them with a section of our Northgate car park in Chichester for a new walk-through coronavirus test site. This service will be available by appointment only.

Anyone attending an appointment at a walk-through testing site will be provided with guidance on getting to and from the test site safely.

This includes:

  • adhering to social distancing;
  • not travelling in a taxi or on public transport;
  • wearing a face covering throughout (including travelling to and from the testing centre); and,
  • washing their hands thoroughly before leaving for their appointment. 

Testing is available to anyone with coronavirus symptoms and can be booked by visiting the NHS website  or by calling 119.

Our priority is to work with our partners to respond to the current pandemic. Due to this, unfortunately the Sloe Fair will be unable to take place at Northgate car park this year. We are working closely with the organisers to make sure they maintain the right to hold the Sloe Fair in future years.

Report a covid related concern about a business

If you have a concern about a business failing to follow government covid guidance, please use this form to report what you saw.

You will be asked to provide information about your concern. 

This will include:

  • Your details
  • The name of the business
  • The address of the business
  • What your complaint is

Report a covid related concern about a business