In this section, you will find some frequently asked questions and answers about our business support service, which may be helpful at this time.

For the latest government guidance and support for business, please view our coronavirus support for businesses webpage.


Q. Where can I find out if my business qualifies for any financial support?

A. The Government has set up a new coronavirus business support finder tool. This tool helps businesses and self-employed people across the UK to quickly and easily find out what financial advice is available to them during the coronavirus pandemic. You can access the tool at  Coronavirus - find financial support for your business . You will be asked to fill out a quick and simple online questionnaire and will then be directed to a list of all the financial support for which you may be eligible.

Q. Where can I find out about the local restrictions support grant?

A. Businesses forced to close in England will be eligible to apply for a one off grant payment to reflect the national lockdown period from 5 November - 2 December 2020.

Please check to see you are eligible for the local restrictions support grant.

Q. Where can I find out about the covid recovery grant?

A. Following the recent agreement of Chichester District Council's recovery plan, COVID-19 recovery grants are now available to assist local businesses, and other organisations.

A total of £500,000 was allocated by the council for this purpose. More information can be found on our COVID-19 recovery grants page

Q. Are there any other additional support teams?

A. The LEP has launched 'SME Emergency Response Clinics' .

The Growth Hub team has brought together its team of Growth Champions to help businesses to develop business resilience and answer any questions you may have.

They will be running free one hour bookable sessions for 1-2-1 conversations with one of their selected group of business experts. The sessions will be running online from 8.00am to 8.00pm and therefore there will be up to 10 available appointments each day. Each day will have a theme and they hope to address topics of most relevance to the challenges being faced by businesses in the Coast to Capital area. The themes cover finance, funding, technology, innovation and resilience.

The sessions will be confidential and can be offered as either video or audio calls to suit you.

Q. How can I create a QR code for use in the track and trace app?

A. The track and trace app allows people to report symptoms, order a coronavirus test, check in to venues by scanning a QR code, and it helps the NHS trace individuals that may have coronavirus. This helps the NHS understand if the virus is spreading in a particular area, so local authorities can respond quickly to stop it spreading further and save lives.

Using QR codes will help businesses meet the new legal requirement to record the contact details of customers, visitors and staff on their premises.

If you run a business or venue on the list above, you will need to create a personalised QR code poster, through the Government's website. Please  create a QR code

Q. Where can I find information about opening my business safely?

A. On 13 May the Government announced new guidance for businesses looking to reopen. The guidance includes  workplace safety risk assessments , and cleaning your workplace .

The Food Standards Agency has also published guidance for food businesses  looking to reopen or adapt their businesses.

The Government has also issued advice on social distancing in the workplace .

Businesses are encouraged to download the government's 'COVID-19 Secure' poster and display it in their window to show that they have completed a risk assessment and put in the necessary measures to ensure social distancing.

Q. Is the council doing anything to promote the re-opening of businesses?

A. Yes - we have launched our .

Q. Where can I download some social distancing signage to place in my business?

A. We have designed a range of 'Stay Safe, Leave a Space' social distancing signage for the district, and are sharing our designs with businesses and community groups who would like to use it.

Q. Is there any planning advice for pubs, cafes and restaurants?

A. Please refer to our planning services - Coronavirus (Covid-19) update webage.

Q. Is there any help for the self-employed?

A. Yes, the government has announced the Self-employment Income Support Scheme.

The Self-employment Income Support Scheme (SEISS) will support self-employed individuals (including members of partnerships) who have lost income due to coronavirus (COVID-19).

This scheme will allow you to claim a taxable grant worth 80% of your trading profits up to a maximum of £2,500 per month for the next 3 months. This may be extended if needed.

Further information is on the  HM Government website .

Q. How can I contact the relevant government departments?

A. The UK Government's Department for Business, Energy and Industrial Strategy has launched a dedicated business support helpline, where small business owners in England can get advice on how to minimise/cope with the impacts of coronavirus.

 The number is 0300 456 3565. Lines are open Monday to Friday, 9am to 6pm. You can also email

Q. Can my business access a loan?

A. The Government has announced a new loan scheme - the Coronavirus Bounce Back Loan - to help small and medium-sized businesses affected by coronavirus.

The scheme will go live from Monday 4 May 2020 and the Government has said that cash should be released within days for eligible businesses. 

  • Businesses can borrow between £2,000 and £50,000.
  • The Government will guarantee 100% of the loan and there won't be any fees or interest to pay for the first 12 months.
  • Loan terms will be up to 6 years. 
  • The Government will work with lenders to agree a low rate of interest for the remaining period of the loan.
  • The scheme will be delivered through a network of accredited lenders.

Further guidance on the scheme can be found here: Coronavirus - Bounce Back Loan Scheme