At Chichester District Council, we try to make sure that you always receive a first class service. We hope you will never need to complain.
However, we recognise that sometimes things do go wrong. When they do, we want to deal with the problem fairly and promptly and to take appropriate action to prevent similar occurrences in the future.
The council has a formal complaints procedure, which is outlined in the Your Views Count Leaflet. To read this document in full please click on the link found under Related documents.
Annual Letter from the Ombudsman
The Local Government Ombudsman is independent of local authorities and he considers complaints from members of the public about the services that councils provide. All Councils receive an Annual Letter from the Local Government Ombudsman in which he reviews the complaints received against each council and how it has performed in dealing with complaints during that year.
To read the most recent Annual Letter for Chichester District Council (March 2008) please view the related document. There is also a link to the Local Government Ombudsman website which contains further details of both this council's performance along with all other Authorities across the Country in dealing with complaints: