Customer Service Centre

Our new Customer Service Centre is the central point for all council enquiries. Our Customer Service Advisors are trained to provide assistance and information about:

• Council Tax and Housing Benefit
• housing applications and mutual housing exchange
• bin and bulky rubbish collections
• litter and street cleaning
• green waste
• graffiti, fly tipping and abandoned vehicles
• getting a bus pass
• planning and licensing applications

Our advisors are able to address over 80% of enquiries immediately, and provide a prompt and friendly service.

Drop-in surgeries

If you have an enquiry about planning, housing or homelessness and would prefer to meet one of the council's service advisors, you can attend one of our drop-in surgeries. These take place at the following times:

• Housing advice - Monday, Tuesday, Thursday and Friday, 9am - 5pm, Wednesday 9.00 - 1.00pm
• Housing application banding - every Tuesday, 9am - 12pm
• Planning advice - each weekday, 9am - 1pm

Please check with our Customer Service Centre before attending any surgeries to make sure they are running on that day.

Self-service internet area

If you do not have access to the internet at home, you can make use of our self-service area. This gives you access to the Chichester District Council website and service information.

We can help you:

• apply and bid for housing online
• pay bills
• find and view planning applications
• look up licence and permit applications
• book a class or court at the council's leisure centres
• search for your bin collection dates

Easy access

Our friendly customer service centre provides easy access for wheelchairs, prams and push chairs. Customer toilets are also available.

We operate a simple-to-use queuing system. Numbers are displayed on a television screen and also announced for the benefit of the visually impaired. Language interpretation services can also be requested.

Private interview rooms are also available if required.