Customer care

Our Chichester head office opening hours are Monday - Thursday (8:45am to 5.10pm) and Friday (8:45am to 5pm). We are closed on Saturday and Sunday. Outside these hours and during Public Holidays, please use our out-of-hours Emergency Number (tel: 01243 785339).

We respond to hundreds of requests for a variety of services each day. We are committed to providing a quality service to our customers which is efficient, responsive and caring.

You can expect us to:

• Be respectful and courteous.
• Identify ourselves when talking over the phone or visiting you.
• Be honest with you.
• Be fair in our decision-making.
• Use plain English.
• Give clear explanations and reasons for the decisions we make or advice we give.
• Try to provide a translation and interpreting service if asked.
• Investigate any complaints made about our services.

When you contact us by telephone, we aim to answer the call within six rings. When you write to us by letter, email or through the website, we aim to reply within 10 working days.

Please contact us if you have any comment to make about the customer care that we provide.